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Mainstar's CASE System
What Is CASE?
Register now
CASE is a tool used by Mainstar to communicate product enhancement requests, incident reports, questions,
and fixes between Technical Support, Development, and you, the Customer.
CASE gives you the opportunity to report issues pertaining to Mainstar products, request new release updates, or ask questions. As a customer or when trialing a Mainstar product, you are invited to register to use CASE as part of our ongoing goal of providing excellent product support.
With your internet browser and a CASE login ID, you will have 24x7 access to open new issues or to search for solutions to known problems. You can also check the status of a issue you have already opened, or investigate what other issues your organization has opened.
The CASE system exploits the graphical browser environment and is very easy to use and navigate. Now you can open issues, search for information, or ask a question - when it is most convenient for you. It is fast and easy!
Once your registration is completed, a return e-mail with login instructions and passwords will be sent the
following business day.
There are three ways to request your CASE ID:
- register online
- send an e-mail to customersupport@mainstar.com
- call Mainstar Customer Support at 425-455-3589
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Rocket Software (www.rocketsoftware.com) is a global software development firm that builds and services Enterprise Infrastructure products for the world's leading OEMs, networks and software companies and enterprises. The company's products complement and extend strategic infrastructure in the areas of:
application modernization,
business intelligence,
compliance and security,
consumer productivity,
database servers, database tools,
file transfer,
mainframe productivity,
network management,
publishing and search,
SOA and integration,
storage management,
terminal emulation, and
text mining.
